IT Technician and Licensing Specialist

IT Technician and Licensing Specialist

Center for Biological Diversity Website
  • Center for Biological Diversity
  • Tucson, AZ
  • Full Time

IT Technician and Licensing Specialist

Tucson, AZ

This position is responsible for supporting the Center’s software and hardware inventory and licensing; supporting Center staff members with technical support and training; and assisting other IT staff as needed.

This position reports to the Chief Information Officer and works closely with the IT team, and other program areas as necessary.

Essential Job Duties and Responsibilities

Licensing and purchasing (40%)

  • Maintains IT vendor accounts.
  • Ensure that all software in use is correctly licensed.
  • Ensures the support contracts are up to date and renewed when required.
  • Maintains software and hardware licensing database.
  • Maintains portfolio of supported software and hardware.
  • Compiles, and processes monthly credit card expense reports.
  • Researches and evaluates products and services related to IT equipment and software purchases.
  • Develop and maintain inventory records and procurement schedules for IT equipment and software.
  • Ensure compliance with organizational and industry standards and regulations for purchasing and information security.
  • Monitor market trends and technological advancements to inform purchasing decisions.
  • Conduct market research for new suppliers and products to consider for future purchasing needs.

Staff support (40%)

  • Respond to and document staff support calls.
  • Performs initial troubleshooting for staff issues.
  • Escalates calls to appropriate IT staff member.
  • Provide support and guidance to end-users on purchasing processes and procedures.
  • Assist with computer preparation and maintenance.
  • Assists users with software in supported portfolio (Word, Excel, PowerPoint, Adobe reader).
  • Provides end-user training on basics of software and hardware.
  • Performs file uploads for staff.

Assist IT staff (20%)

  • Provide support to other IT staff as needed.

 

Essential Qualifications and Skills

  • 3+ years of experience in the information technology field.
  • 2+ years of experience with purchasing and licensing of software and hardware.
  • 2+ years of experience with software security requirements.
  • 2+ years of experience with Microsoft desktop operating systems in a support role.
  • 2+ years of experience working with staff in a support role.
  • 2+ years of experience in providing training to end users in software and hardware.
  • Strong organizational skills
  • Strong attention to detail
  • Strong communication skills and orientation towards customer service.
  • College degree or commensurate professional experience.
  • Excellent problem-solving skills.

Working Conditions

Preferential hiring locations for this position are Tucson, AZ,

Hours of positions need to be flexible in order to ensure coverage from early morning through evening hours
Potential for part time (30+ hours per week)

 

Benefits

  • Fully paid medical premiums for staff, and greatly discounted for families.
  • Fully paid dental and vision premiums for staff and their families.
  • Generous employer contribution to HSA and HRA’s.
  • Center paid premiums for Short Term and Long Term Disability provided for all staff.
  • Center paid premiums for Basic Life Insurance for all staff.
  • Discounted premiums for pet discount program.
  • 403(b) plan with employer match and increasing employer paid contributions.
  • Generous time off policies, including 13 paid holidays per year, 5 “personal” days per year and 10 paid sick days awarded each year.
  • Vacation accrual starts at 15 days annually, but it may be higher commensurate with experience.
  • Center Paid Time Off for parental leave, personal leave, caretaker leave and even pet caretaker leave.
  • After 5 years of service, all employees receive a 12-week paid sabbatical.
  • Relaxed work atmosphere and dress code.

The Center for Biological Diversity deeply values, and is committed to sustaining and promoting, both biological and cultural diversity. We welcome, embrace and respect diversity of people, identities and cultures. We are committed to fostering an organizational culture of diversity and inclusion. The Center believes staff and board diversity is critical to saving life on Earth.

We are an equal opportunity employer.

To apply for this job please visit biologicaldiversity.bamboohr.com.

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